Last Updated: October 20, 2026
Introduction
Welcome to VALORIA™. These Terms of Service govern access to and use of miwhd.com, including browsing the website, purchasing products, using available features, and contacting customer support.
The terms “VALORIA™,” “we,” “us,” and “our” refer to the VALORIA™ brand and its operating company, Zhengzhou Xingshan Technology Co., Ltd., as applicable.
By accessing the website or placing an order, you agree to these Terms and the applicable policies published on the website. If you do not agree, please discontinue use of the relevant services.
1. Business Identity
Brand / Trademark: VALORIA™
Website: miwhd.com
Legal Company Name: Zhengzhou Xingshan Technology Co., Ltd.
Owner: Li Dongxiang
VALORIA™ is owned and operated by Zhengzhou Xingshan Technology Co., Ltd., which operates miwhd.com and handles customer inquiries concerning purchases made through the store.
Business Address:
Unit 1, Building 21, No. 34 Jingnan 14th Road, Zhengzhou Area (Economic and Technological Development Zone), China (Henan) Pilot Free Trade Zone, Room 2802, 28th Floor
Customer Support Email: service@miwhd.com
Customer Service Phone: +86 13712889951
2. Eligibility and Customer Information
By placing an order, you confirm that you have the legal capacity to enter into the transaction under the laws applicable to you.
You agree to provide accurate and complete information during checkout, including your contact details, delivery address, and payment information. Incorrect or incomplete information may affect order processing or delivery.
You are responsible for reviewing the information you submit and correcting errors before placing your order.
3. Products and Descriptions
We make reasonable efforts to present product descriptions, photographs, features, dimensions, availability, and other relevant information accurately.
Actual product appearance may vary slightly because of lighting, photography, screen settings, or manufacturing variations that do not materially affect the product's described characteristics.
Please review the individual product page before purchasing. If you require clarification about a feature or specification, contact customer support before placing your order.
Nothing in these Terms removes mandatory rights concerning products that are defective, incorrect, or materially inconsistent with their descriptions.
4. Product Availability
Products are offered subject to availability. Inventory, product options, and availability may change over time.
If an item becomes unavailable after an order is submitted, we may contact you to discuss an appropriate solution. Where an order or affected item cannot be fulfilled after payment has been collected, any applicable refund will be handled in accordance with the circumstances and applicable law.
Adding an item to a cart does not guarantee that inventory has been reserved.
5. Pricing and Currency
Product prices, promotions, and discounts may change from time to time. The applicable transaction total is the amount displayed during checkout when the order is submitted, subject to correction of obvious errors where permitted by law.
The checkout summary may include product prices, discounts, shipping fees, applicable taxes, and other charges disclosed before payment.
The transaction currency will be indicated on the website or during checkout. Your bank or payment provider may apply exchange rates or additional fees if your account uses a different currency.
6. Placing and Confirming Orders
Submitting an order constitutes a request to purchase the selected products.
Before submitting, review the products, quantities, contact information, delivery address, shipping option, payment method, currency, discounts, and final order total.
After a successful checkout, you will generally receive an order confirmation by email. This confirmation indicates that the order request has been received, but additional payment, inventory, fraud-prevention, or fulfillment checks may still be necessary.
7. Order Acceptance and Refusal
We may decline or cancel an order where reasonably necessary and permitted by applicable law, including circumstances involving failed payment authorization, suspected fraud, unavailable inventory, unsupported delivery destinations, materially incomplete information, or obvious pricing or technical errors.
If payment has been collected for an order that we cancel, the applicable amount will be refunded.
We will not use this provision to unlawfully avoid obligations arising from an accepted purchase.
8. Changes and Cancellations
Requests to change or cancel an order must be submitted within 12 hours of purchase and before processing begins.
Contact service@miwhd.com and provide your order number and the requested change.
We will make reasonable efforts to assist. Changes or cancellations cannot be guaranteed after processing, packing, or shipment has begun.
If an order has already been dispatched, an eligible return may be considered under our Return & Refund Policy.
9. Payment
The payment methods available for your transaction are those displayed during checkout. Availability may depend on your location, currency, payment provider, and transaction eligibility.
Payment must be successfully authorized or confirmed before an order can proceed through the applicable fulfillment process.
You agree to provide accurate payment information and to use a payment method you are authorized to use.
10. Payment Security
Payments are processed through the payment services made available in the checkout environment. Those providers may apply their own security and authentication measures.
For your protection, do not send full payment card details, security codes, or online banking passwords to customer support.
Please review our Payment and Security page and Privacy Policy for additional information.
11. Order Processing and Fulfillment
Standard order processing generally takes 2–5 business days. During holidays, major promotions, or periods of high order volume, processing may take up to 6 business days.
Processing time is separate from shipping transit time.
Orders may be fulfilled through available warehouses, partner facilities, or other fulfillment arrangements according to inventory and destination requirements. The dispatch location may differ from the company's business address.
12. Shipping and Delivery
The standard shipping fee is $6.99 per order, regardless of destination, subject to any promotion or alternative shipping option expressly displayed at checkout.
Estimated delivery after dispatch is:
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United States: 8–14 business days.
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Canada: 10–16 business days.
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United Kingdom: 10–16 business days.
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Australia: 10–16 business days.
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Other supported international destinations: 14–21 business days.
These estimates are not guarantees. Delays may result from carrier operations, customs processing, weather, public holidays, incorrect address information, or other transportation conditions.
Please consult our Shipping Policy for further details.
13. Tracking and Delivery Problems
When tracking is available, information is generally sent after dispatch. Carrier systems may take 1–3 business days to display the first tracking event.
If a parcel is delayed, damaged, marked as delivered but missing, or suspected to be lost, contact service@miwhd.com with your order number and tracking details.
We will review the available information and provide reasonable assistance in accordance with our policies and applicable law.
14. Returns and Refunds
Eligible products may generally be returned within 30 calendar days after delivery, subject to our Return & Refund Policy and applicable consumer rights.
Customers must contact service@miwhd.com before returning an item and obtain authorization and instructions.
For eligible change-of-mind returns, customers are generally responsible for return shipping unless applicable law requires otherwise. For confirmed damaged, defective, incorrect, or materially non-conforming products, we will provide an appropriate remedy under our policies and applicable law.
Approved refunds are generally issued to the original payment method within approximately 10 business days after approval and processing. Payment providers may require additional time to display the funds.
15. Intellectual Property
Website content, including VALORIA™ branding, logos, text, product photographs, graphics, page layouts, and other materials, may be owned by, licensed to, or lawfully used by Zhengzhou Xingshan Technology Co., Ltd. or the relevant rights holder.
Except as permitted by law or authorized in writing, you may not commercially reproduce, distribute, modify, or misuse protected materials.
Nothing in this section transfers ownership of intellectual property to a website visitor.
16. Third-Party Services and Links
The website may rely on independent providers for payment processing, ecommerce infrastructure, hosting, fulfillment, delivery, analytics, or other functions.
External websites and services may be governed by their own terms and privacy policies. We do not control every aspect of independent third-party services, although we will address order-related issues within our responsibility as required by applicable law.
17. Customer Feedback
If you voluntarily provide comments, suggestions, or feedback, we may use the information to evaluate and improve our products, website, and services, subject to applicable law.
You must have the right to submit the material and must not include unlawful content, confidential information belonging to others, or material that infringes third-party rights.
18. Prohibited Activities
You agree not to use miwhd.com to:
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Violate applicable laws or regulations.
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Commit fraud or engage in deceptive activity.
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Interfere with website security or functionality.
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Attempt unauthorized access to systems or accounts.
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Introduce malicious code.
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Conduct unlawful data collection, phishing, or spam.
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Infringe intellectual property rights.
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Impersonate another person or misrepresent your affiliation.
We may take reasonable measures to protect the website, customers, and business from prohibited activities, subject to applicable law.
19. Website Availability
We aim to maintain a usable website, but temporary interruptions may occur because of maintenance, software updates, hosting problems, network failures, security incidents, or third-party service disruptions.
We do not guarantee uninterrupted access to every feature at all times.
This provision does not exclude obligations that cannot legally be excluded.
20. Disclaimers and Liability
To the extent permitted by applicable law, website information and services are provided subject to their stated availability and limitations.
Nothing in these Terms excludes statutory warranties, consumer guarantees, or liability that cannot legally be excluded or limited.
Where liability may lawfully be limited, any limitation will be interpreted only to the extent permitted by the law applicable to the relevant transaction.
21. Indemnification
Where permitted by law, you may be responsible for losses directly resulting from your unlawful misuse of the website, infringement of third-party rights, or material violation of these Terms.
This provision does not require you to indemnify us for losses arising from our own unlawful conduct or obligations that cannot legally be transferred to a customer.
22. Events Outside Reasonable Control
Delays may arise from circumstances outside reasonable control, including severe weather, natural disasters, transportation disruptions, government restrictions, public emergencies, labor disputes, and telecommunications or utility failures.
We will assess the circumstances and provide reasonable assistance where appropriate. Mandatory customer rights remain unaffected.
23. Governing Law and Disputes
These Terms are subject to applicable law, including mandatory consumer protections that apply in the customer's location.
If a concern arises regarding an order, payment, delivery, return, or refund, please contact customer support first so we can review the matter.
Nothing in this section prevents either party from exercising rights or remedies available under applicable law.
24. Changes to These Terms
We may update these Terms to reflect changes in products, website functions, business operations, fulfillment arrangements, or legal requirements.
The revised version will be published on this page with an updated date where appropriate.
Changes will not be used to unlawfully remove mandatory rights relating to completed transactions.
25. Contact Information
Questions about these Terms of Service may be directed to:
VALORIA™
Owned and Operated by: Zhengzhou Xingshan Technology Co., Ltd.
Owner: Li Dongxiang
Website: https://miwhd.com
Business Address:
Unit 1, Building 21, No. 34 Jingnan 14th Road, Zhengzhou Area (Economic and Technological Development Zone), China (Henan) Pilot Free Trade Zone, Room 2802, 28th Floor
Customer Support Email: service@miwhd.com
Customer Service Phone: +86 13712889951