Shipping Policy

Order Processing, Shipping, and Delivery

VALORIA™ aims to provide understandable delivery information so customers can plan their purchases with reasonable expectations. This policy explains order preparation, shipping charges, estimated delivery periods, tracking, customs, and the steps available when a shipment encounters a problem.

1. Order Processing

Orders generally require 2–5 business days for order review, preparation, packaging, and fulfillment before dispatch.

Business days do not include weekends or applicable public holidays.

During peak shopping periods, major promotions, public holidays, or unusually high order volumes, processing may take up to 6 business days.

The processing period is separate from the carrier transit period. The delivery estimate begins after dispatch, not when the order is first submitted.

2. Shipping Fees

The standard shipping fee is $6.99 per order, regardless of destination, under the standard shipping arrangement described in this policy.

If a promotion or alternative shipping option applies, the relevant amount will be displayed during checkout. Customers should review the final order summary before submitting payment.

If a shipping charge appears inconsistent with the published policy or the checkout summary, please contact service@miwhd.com before completing the order.

3. Estimated Delivery Times

The following estimates apply after an order has been dispatched:

These timeframes are estimates, not guaranteed arrival dates. Actual delivery may vary because of the destination, carrier operations, customs procedures, weather, public holidays, or other transportation conditions.

The standard order processing period of 2–5 business days must be considered separately.

4. Fulfillment Locations

Orders may be fulfilled through available warehouses, partner facilities, or other fulfillment arrangements according to inventory and destination requirements.

The dispatch location may differ from the company's registered business address. We do not represent that every order is shipped domestically from the customer's country.

Where an order contains products fulfilled separately, the items may arrive in different parcels and on different dates.

5. Tracking Your Shipment

When tracking is available, shipping information is generally sent to the email address provided at checkout after dispatch.

Please allow approximately 1–3 business days for the carrier's tracking system to display the first tracking event after shipping information is created.

A temporary lack of tracking updates does not necessarily mean that a parcel has been lost. Carriers may scan shipments at different stages of transportation.

If tracking remains inactive for an extended period or you believe a parcel may be lost, contact service@miwhd.com with your order number and tracking reference.

6. International Orders and Customs

International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless such charges are collected during checkout or otherwise expressly stated, the recipient may be responsible for applicable import charges under local law.

Customs authorities determine their own procedures and assessments. VALORIA™ does not control customs processing times or determine the amount of government-imposed import charges.

Customers should review local import requirements when necessary.

7. Address Changes and Order Cancellations

Please check your delivery address carefully before submitting payment.

Requests to change an address or cancel an order must be submitted within 12 hours of purchase and before processing begins. Email service@miwhd.com with your order number and the requested change.

We will make reasonable efforts to assist, but changes cannot be guaranteed after processing, packing, or dispatch has begun.

If a parcel has already been shipped, the carrier may be unable to change the delivery details.

8. Delivery Delays

A shipment may take longer than expected because of:

• High carrier volumes.

• Severe weather or natural events.

• Customs inspection or clearance.

• Public holidays.

• Transportation interruptions.

• Remote-area delivery conditions.

• Incorrect or incomplete delivery information.

• Other circumstances outside reasonable operational control.

If your shipment is delayed, first review the tracking information. If the delay appears unusual, contact our support team. We will review the available details and provide reasonable assistance.

9. Lost Packages

If your package appears to be lost in transit, contact service@miwhd.com with your order number and tracking information.

We may need to review the carrier's records or request additional information before determining the appropriate resolution.

Where the carrier confirms a shipment has been lost, we will arrange an appropriate replacement or other remedy in accordance with the circumstances, our policies, and applicable law.

10. Damaged Deliveries

If your order arrives with visible damage or an item appears defective, please contact us as soon as reasonably possible.

Provide your order number and photographs showing the affected item and packaging where relevant. We will review the information and explain the available options under our Return & Refund Policy.

A reasonable report of delivery damage will not be rejected solely because tracking shows the parcel as delivered.

11. Packages Marked as Delivered

If tracking indicates that a package was delivered but you cannot locate it, consider checking:

• Your mailbox or designated delivery area.

• A parcel locker or building reception.

• Other household members.

• A safe location used by the carrier.

• The carrier's detailed delivery information.

You may also contact the local carrier for additional delivery details.

If the package remains missing, contact service@miwhd.com with your order number and tracking information so we can review the situation.

12. Incorrect Addresses and Undeliverable Shipments

Customers should provide complete and accurate delivery information during checkout.

A parcel may be delayed or returned because of an incomplete address, repeated unsuccessful delivery attempts, failure to collect the parcel, recipient refusal, or uncompleted customs requirements.

If a shipment is returned or cannot be delivered, we will review the circumstances and explain the available reshipment or refund options. Any applicable charges or deductions must be consistent with the disclosed terms and applicable law.

13. Contact Information

For questions about order processing, tracking, delivery delays, or customs-related issues, contact:

Brand / Trademark: VALORIA™
Legal Company Name: Zhengzhou Xingshan Technology Co., Ltd.
Owner: Li Dongxiang
Website: https://miwhd.com

Business Address:
Unit 1, Building 21, No. 34 Jingnan 14th Road, Zhengzhou Area (Economic and Technological Development Zone), China (Henan) Pilot Free Trade Zone, Room 2802, 28th Floor

Customer Support Email: service@miwhd.com
Customer Service Phone: +86 13712889951

VALORIA™ is owned and operated by Zhengzhou Xingshan Technology Co., Ltd.