Returns, Exchanges, and Refunds
At VALORIA™, we want customers to understand the available options when a purchase does not meet their expectations. This policy explains the standard return period, eligibility requirements, return procedure, shipping costs, and refund processing.
Mandatory consumer rights that apply to your purchase remain unaffected by this policy.
1. Return Period
Eligible products may generally be returned within 30 calendar days after delivery.
Please contact us within this period if you want to request a return. A request does not automatically mean that a return has been approved; eligibility will be reviewed according to this policy and applicable law.
2. Return Eligibility
For a standard change-of-mind return, the product should generally:
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Be unused and in its original condition.
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Be free from customer-caused damage or unauthorized alteration.
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Include original packaging and applicable tags or accessories where reasonably available.
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Be accompanied by proof of purchase or an identifiable order number.
Products that have been used extensively, altered, or damaged after delivery may not qualify for a standard change-of-mind return.
Certain items, such as personalized products or gift cards where offered, may be excluded from change-of-mind returns when the exclusion is disclosed before purchase and permitted by law.
These conditions do not remove any mandatory rights relating to defective, incorrect, or non-conforming products.
3. How to Request a Return
To begin, email service@miwhd.com with the following information:
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Your order number.
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The product you wish to return.
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The reason for the request.
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A description of the product's condition.
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Relevant photographs or videos if the product is damaged, defective, or incorrect.
Our support team will review the request and, if the return is approved, provide the applicable instructions.
Please obtain return authorization before sending a product. Items sent without approval or to an unapproved location may not be processed correctly.
4. Return Address
The address used for business registration or general correspondence may differ from the location designated to receive returns.
Do not automatically send a return to the business address published below.
After your request has been reviewed and approved, our support team will provide the appropriate return address, shipping instructions, and any applicable authorization details.
This process helps ensure that the returned item reaches the correct facility.
5. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Change-of-Mind Returns
For an eligible return based on preference, such as a change of mind, the customer is generally responsible for the return shipping cost unless applicable law requires otherwise.
We recommend using a shipping service that provides tracking and retaining the shipment receipt until the return is resolved.
Damaged, Defective, or Incorrect Products
If a product is confirmed to have arrived damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution in accordance with our policies and applicable law.
Where the issue is attributable to us, we will not require the customer to bear inappropriate return costs for the confirmed problem.
Please contact us before arranging return shipping independently.
6. Damaged or Incorrect Items
Inspect your order when it arrives.
If you identify damage, a defect, missing components, or an incorrect item, contact service@miwhd.com with your order number and supporting photographs.
We may request images of the product, packaging, shipping label, or other information reasonably needed to assess the issue.
After reviewing the case, we may offer an appropriate replacement, refund, return arrangement, or another lawful resolution based on the circumstances.
7. Exchanges
If you would like a different product or available variation, contact our support team before sending the original item.
Where a direct exchange cannot be arranged, we may handle the request through an authorized return followed by a new purchase.
A replacement purchase remains subject to product availability and the prices and shipping terms applicable at the time of the new order.
8. Refund Review and Timing
After an authorized return has been received and inspected, we will notify you whether the refund is approved.
Approved refunds are generally issued to the original payment method.
We aim to process approved refunds within approximately 10 business days after approval and completion of the applicable return review. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since we confirmed that an approved refund was issued, contact service@miwhd.com so we can help review the status.
9. Refund Amount
The amount refunded will depend on the order, the approved return, and applicable law.
Where a refund is approved, we will explain any relevant deductions that are permitted and applicable. We will not impose an undisclosed or unlawful fee as a condition of exercising a mandatory consumer right.
Original shipping charges, return shipping costs, and other charges will be handled according to the disclosed purchase terms and applicable law.
10. Order Cancellations
Cancellation requests must be submitted within 12 hours of purchase and before processing begins.
Email service@miwhd.com with your order number and cancellation request.
We will check the order's status. Once processing, packing, or shipment has begun, cancellation may no longer be possible. If the product is already dispatched, an eligible return may be considered after delivery.
Where a cancellation is accepted after payment has been collected, any applicable refund will be handled according to the transaction circumstances and applicable law.
11. Return Exceptions and Consumer Rights
Certain products may have special return conditions if those conditions are clearly disclosed before purchase and are permitted by law.
Nothing in this policy is intended to exclude or restrict statutory rights concerning defective products, incorrect deliveries, non-conforming goods, or other protections that cannot legally be waived.
If you are uncertain about a product's eligibility, please contact us before shipping it back.
12. Contact Information
For all return, exchange, cancellation, and refund questions, contact:
Brand: VALORIA™
Legal Company Name: Zhengzhou Xingshan Technology Co., Ltd.
Owner: Li Dongxiang
Website: https://miwhd.com
Business Address:
Unit 1, Building 21, No. 34 Jingnan 14th Road, Zhengzhou Area (Economic and Technological Development Zone), China (Henan) Pilot Free Trade Zone, Room 2802, 28th Floor
Customer Support Email: service@miwhd.com
Customer Service Phone: +86 13712889951
VALORIA™ is owned and operated by Zhengzhou Xingshan Technology Co., Ltd.