Terms and Conditions

Last Updated: October 20, 2026
Effective Date: October 20, 2026

Introduction

Welcome to VALORIA™.

These Terms and Conditions govern purchases made through miwhd.com and the use of the website, checkout services, products, customer support, and related ecommerce features.

VALORIA™ is owned and operated by Zhengzhou Xingshan Technology Co., Ltd. By placing an order or using the website, you acknowledge that you have read and understood these Terms together with the applicable website policies.

If you do not agree with these Terms, please do not place an order or use the affected services.

1. Business Identity

For clarity, the business operating this website is identified below.

Brand / Trademark: VALORIA™
Primary Website: miwhd.com
Legal Company Name: Zhengzhou Xingshan Technology Co., Ltd.
Owner: Li Dongxiang

Business Address:
Unit 1, Building 21, No. 34 Jingnan 14th Road, Zhengzhou Area (Economic and Technological Development Zone), China (Henan) Pilot Free Trade Zone, Room 2802, 28th Floor

Customer Support Email: service@miwhd.com
Customer Service Phone: +86 13712889951

VALORIA™ is owned and operated by Zhengzhou Xingshan Technology Co., Ltd., which operates miwhd.com and handles customer inquiries relating to purchases made through the store.

2. Eligibility to Purchase

By submitting an order, you confirm that you have the legal capacity to enter into a purchase transaction under the laws applicable to you.

You also confirm that the information provided during checkout is accurate, that you are authorized to use the selected payment method, and that your purchase complies with applicable laws.

Where parental or guardian authorization is legally required, that authorization must be obtained before the transaction is completed.

3. Product Information

We make reasonable efforts to provide product descriptions that accurately explain relevant features, appearance, materials, dimensions, options, and intended uses.

Product photographs may appear slightly different because of lighting, photography, display calibration, or device settings. Such differences do not automatically mean a product is defective or materially different from its description.

Please review the product information before purchasing and contact customer support if clarification is needed.

Nothing in this section limits mandatory rights relating to defective, incorrect, or non-conforming products.

4. Product Availability

All products are offered subject to availability.

We may update product descriptions, modify available options, adjust inventory status, limit quantities where reasonably necessary, or discontinue products.

Adding an item to a cart does not guarantee that the product has been reserved.

If a product becomes unavailable after an order is submitted, we may contact you to discuss an appropriate solution. Where we cannot fulfill an item after collecting payment, the applicable refund will be handled in accordance with the circumstances and applicable law.

5. Prices and Checkout Total

Prices and promotions may change from time to time.

The applicable amount for an order is generally the amount displayed in the checkout summary when the order is submitted, subject to correction of obvious errors where permitted by law.

The order total may include:

Product prices.
Applicable promotional discounts.
Shipping fees.
Taxes collected at checkout, where applicable.
Other charges clearly disclosed before payment.

Please review the final total before authorizing payment.

6. Currency

The transaction currency will be displayed on the website or during checkout.

If your payment account uses a different currency, your bank, card issuer, or payment provider may apply exchange rates, conversion charges, or foreign transaction fees.

Such charges are determined by the relevant financial institution or payment service provider. Please check its terms if you need information about possible additional fees.

7. Placing an Order

Submitting an order constitutes a request to purchase the products selected.

Before completing checkout, please verify:

Product names and available options.
Quantities and applicable prices.
Contact information.
Shipping and billing addresses.
Shipping method and charge.
Discount or promotional code.
Currency and final transaction total.
Selected payment method.

You are responsible for reviewing the details entered before submitting the order. If an error is discovered afterward, contact us promptly.

8. Order Confirmation

After successful checkout, you will generally receive an order confirmation by email.

The confirmation may include the order number, purchased products, transaction amount, and delivery details.

An automated confirmation indicates that the order request has been received. It may remain subject to reasonable payment authorization, inventory verification, fraud-prevention checks, or fulfillment review.

If you do not receive a confirmation, check your spam or junk folder before contacting customer support.

9. Order Acceptance

We may decline or cancel an order where reasonably necessary and permitted by applicable law.

Examples include payment authorization failure, suspected fraudulent activity, product unavailability, an unsupported delivery destination, materially incomplete information, or an obvious pricing or technical error.

If we cancel an order after collecting payment, the applicable amount will be refunded in accordance with the circumstances and applicable law.

This provision does not remove any rights arising from a purchase that must be honored under applicable law.

10. Changes to an Order

If you need to change a product, quantity, available option, or delivery address, contact service@miwhd.com as soon as possible.

Include your order number and the specific change requested.

Requests must be submitted within 12 hours of purchase and before processing begins. We will make reasonable efforts to assist, but changes cannot be guaranteed after processing, packing, or dispatch has begun.

11. Order Cancellations

Cancellation requests must be submitted within 12 hours of purchase and before processing begins.

Contact service@miwhd.com and provide your order number.

We will review the order's status and advise whether cancellation remains possible. Once an order has entered processing or has been dispatched, cancellation may no longer be available.

If the order has already shipped, an eligible return may be considered after delivery under our Return & Refund Policy.

Where an accepted cancellation requires a refund, the refund will be handled according to the transaction circumstances and applicable law.

12. Payment Methods

The payment methods available for an individual order are those displayed at checkout.

Availability may depend on customer location, transaction currency, payment provider, card issuer, and transaction eligibility.

We do not promise that every payment method will be available for every customer or purchase. Please select from the options actually presented during checkout.

13. Payment Authorization

An order may proceed only after the applicable payment has been successfully authorized or confirmed.

A transaction may be declined because of incorrect information, insufficient funds, issuer restrictions, security checks, billing mismatches, or other reasons determined by the relevant payment provider.

If payment is declined, verify the information entered or contact your payment provider. If the transaction status is unclear, check your account and contact customer support before making another payment attempt.

14. Payment Security

Payments are handled through the payment services available in our checkout environment.

Relevant providers may use encryption, authentication, and fraud-prevention measures according to their own systems and policies.

For your protection, do not send complete card numbers, security codes, or banking passwords by email.

Personal information related to payment is handled in accordance with our Privacy Policy and applicable law.

15. Order Processing

The standard order processing period is generally 2–5 business days.

This period covers order review, preparation, packaging, and fulfillment before dispatch. It is separate from the carrier's transit time.

During holidays, major promotions, or unusually high order volumes, processing may take up to 6 business days.

If a delay materially affects an order, contact our customer support team for assistance.

16. Fulfillment Locations

Orders may be fulfilled through available warehouses, partner facilities, or other fulfillment arrangements based on inventory and destination requirements.

The dispatch location may differ from the legal business address listed on this website. We do not represent that every international order is shipped from a domestic warehouse in the customer's country.

Products within the same order may be dispatched separately, which can result in different delivery dates or tracking references.

17. Shipping Charges

The standard shipping fee is $6.99 per order, regardless of destination, under the standard shipping arrangement described in our Shipping Policy.

If a promotion or alternative shipping option applies, the relevant amount will be displayed at checkout.

Please review the shipping charge and final transaction total before submitting your order. If the amount appears inconsistent with the displayed terms, contact customer support before completing the transaction.

18. Estimated Delivery

Estimated carrier transit times after dispatch are generally:

United States: 8–14 business days.
Canada: 10–16 business days.
United Kingdom: 10–16 business days.
Australia: 10–16 business days.
Other supported international destinations: 14–21 business days.

These are estimates, not guaranteed arrival dates.

The standard processing period of 2–5 business days is separate from the transit estimates. Peak-period processing may take up to 6 business days.

19. Tracking

Where tracking is available, the tracking information is generally sent after dispatch.

Carrier systems may require approximately 1–3 business days after shipping information is created before the first tracking event appears.

A temporary gap between updates does not necessarily mean that a parcel has been lost. If tracking remains inactive for an extended period, contact service@miwhd.com with your order number and tracking reference.

20. Delivery Delays

Delivery may be affected by carrier congestion, customs processing, severe weather, public holidays, transportation disruption, remote-area conditions, incomplete addresses, or other circumstances outside reasonable operational control.

We will review reported delivery problems and provide reasonable assistance.

A delay does not automatically mean an order is lost. Where a shipment appears to be lost, we may review tracking and carrier information to determine the appropriate next step.

21. International Orders, Customs, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless the applicable charges are collected at checkout or expressly stated otherwise, the recipient may be responsible for such fees where required by local law.

Customs authorities determine their own requirements, and customs processing may affect delivery time.

Customers should review applicable import rules when necessary.

22. Thirty-Day Returns

Eligible products may generally be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

For a standard change-of-mind return, the item should generally be unused, in its original condition, free from customer-caused damage or unauthorized alteration, and accompanied by applicable accessories and proof of purchase.

Certain products may have specific return restrictions if those restrictions are disclosed before purchase and permitted by law.

Mandatory consumer rights remain unaffected.

23. Return Authorization

Customers must contact service@miwhd.com before sending a product back.

After reviewing an eligible request, our support team will provide return authorization and instructions, including the appropriate return address.

Do not automatically send products to the business address published on the website. The business address and authorized return-processing location may differ.

Items sent without authorization or to an incorrect location may be delayed or difficult to process.

24. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

For confirmed damaged, defective, incorrect, or materially non-conforming products attributable to us, we will provide an appropriate remedy in accordance with our policies and applicable law.

Please contact us before independently arranging return shipping for an order-related problem.

25. Refunds

After an authorized return has been received and inspected, we will notify you regarding refund eligibility.

Approved refunds are generally issued to the original payment method.

We aim to process approved refunds within approximately 10 business days after approval and completion of the applicable review. Your bank, card issuer, or payment provider may require additional time before the funds appear.

If more than 15 business days have passed since we confirmed that an approved refund was issued, contact service@miwhd.com.

26. Exchanges

Where a direct exchange is unavailable, an exchange may be handled through an authorized return followed by a new order.

Contact customer support to confirm the return procedure before sending the original product.

A new order is subject to current product availability, pricing, and shipping terms.

27. Damaged, Defective, or Incorrect Products

Inspect your order after delivery.

If a product arrives damaged, defective, incomplete, incorrect, or materially different from the product description, contact service@miwhd.com as soon as reasonably possible.

We may request your order number, a description of the issue, and photographs of the product or packaging.

After reviewing the information, we will provide an appropriate resolution in accordance with our policies and applicable law.

28. Missing Products and Split Shipments

An order may be fulfilled in more than one package.

Separate parcels may arrive on different dates, carry different tracking numbers, or originate from different fulfillment locations.

If an order appears incomplete, review all available shipment information first. If an item remains missing after the expected packages have arrived, contact service@miwhd.com with your order number and the details of the missing item.

29. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, check the immediate delivery area, mailbox, parcel locker, building reception, household members, and other safe delivery locations.

Review the carrier's detailed tracking information and contact the carrier where appropriate.

If the package remains missing, contact us with your order number and tracking information. We will review the circumstances and provide reasonable assistance.

30. Failed or Undeliverable Shipments

A shipment may fail because of an incomplete address, repeated unsuccessful delivery attempts, failure to collect a parcel, recipient refusal, or uncompleted customs requirements.

If a parcel is returned or cannot be delivered, we will review the circumstances and explain the available options, which may include reshipment or a refund where appropriate.

Any applicable additional shipping charges or deductions must be consistent with the disclosed terms and applicable law.

31. Intellectual Property

Content appearing on miwhd.com may include VALORIA™ branding, logos, product photographs, descriptions, graphics, illustrations, page layouts, and other design elements.

Such materials may be owned by, licensed to, or lawfully used by Zhengzhou Xingshan Technology Co., Ltd. or the relevant rights holder and may be protected by intellectual property laws.

Unless authorized or otherwise permitted by law, you may not reproduce substantial protected content commercially, misuse the VALORIA™ brand, or use website materials to impersonate our business.

32. Customer Reviews and Submissions

Where the website allows reviews, photographs, comments, or other submissions, you confirm that you have the right to provide the material.

Submissions must not contain unlawful content, knowingly misleading information, malicious code, improperly disclosed personal information, or material that infringes third-party rights.

We may review, moderate, or remove content that violates these Terms or applicable law.

Customer reviews represent the views of the individual contributors and do not necessarily represent the views of VALORIA™.

33. Privacy

Personal information is handled in accordance with our Privacy Policy.

That policy explains the categories of information that may be collected, how information may be used and shared, the role of cookies and service providers, and the choices or rights available under applicable law.

Please review the Privacy Policy before providing personal information through miwhd.com.

34. Third-Party Services

Our store may rely on independent service providers for payment processing, ecommerce infrastructure, hosting, fulfillment, shipping, analytics, communications, and security.

These providers may maintain their own terms and privacy practices.

Where you interact directly with a third-party service, its applicable terms may govern that interaction. This does not remove any obligations we have concerning purchases made through our store under applicable law.

35. Website Availability

We aim to maintain reasonable access to miwhd.com, but temporary interruptions may occur because of maintenance, software updates, hosting problems, network outages, security incidents, or third-party service failures.

We do not guarantee uninterrupted availability of every feature at all times.

This section does not limit obligations that cannot legally be excluded.

36. Prohibited Uses

You may not use miwhd.com to engage in unlawful activity, commit fraud, infringe intellectual property, introduce malicious code, attempt unauthorized system access, collect personal information unlawfully, conduct phishing or spam, impersonate another person, or materially interfere with website operations.

We may take reasonable steps to protect the website, customers, and business where misuse is identified, subject to applicable law.

37. Disclaimer

To the extent permitted by applicable law, the website and its features are provided subject to their stated availability and limitations.

We do not guarantee that every feature will remain uninterrupted or that all technical errors will be corrected immediately.

Nothing in this section excludes statutory warranties, consumer guarantees, or other rights that cannot legally be excluded.

38. Limitation of Liability

To the maximum extent permitted by applicable law, Zhengzhou Xingshan Technology Co., Ltd. may limit liability for losses only where such limitation is legally permitted and appropriate to the circumstances.

Nothing in these Terms excludes liability where doing so would be prohibited by law or removes mandatory rights concerning defective, incorrect, or non-conforming products.

39. Events Outside Reasonable Control

Delays or interruptions may result from circumstances outside reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, transportation disruption, labor disputes, utility failures, or telecommunications outages.

We will assess the situation and provide reasonable assistance where appropriate.

Mandatory consumer protections remain unaffected.

40. Consumer Rights

These Terms do not remove or reduce mandatory consumer rights.

Depending on your location, applicable law may provide rights concerning product conformity, defective goods, repairs, replacements, refunds, cancellations, withdrawal, delivery, and other consumer protections.

Where mandatory law provides greater protection than a provision of these Terms, the mandatory requirement will apply.

41. European Union Consumers

Consumers located in the European Union may have statutory rights concerning eligible distance purchases.

Where applicable, this may include a 14-day right of withdrawal, subject to legal conditions and exclusions.

These rights may operate independently of the general 30-day return period described in our Return & Refund Policy.

Nothing in these Terms is intended to restrict a consumer right that cannot lawfully be excluded.

42. Governing Law

These Terms are subject to applicable law, including mandatory consumer protection laws that may apply in the customer's country or region.

Any dispute will be handled through the procedures and competent authorities available under applicable law.

Nothing in this section prevents either party from exercising a legal right or remedy that cannot lawfully be waived.

43. Resolving a Concern

If you have a concern involving an order, payment, shipment, return, refund, or website service, we encourage you to contact our customer support team first.

Please provide your order number and a clear description of the issue. We will review the information and make reasonable efforts to respond.

Contacting customer support does not prevent either party from exercising available legal rights.

44. Updates to These Terms

We may revise these Terms when necessary to reflect changes in store operations, products, payment procedures, shipping arrangements, website functionality, or legal requirements.

The current version will be published on this page, with an updated date where appropriate.

Updates will not be used to unlawfully remove mandatory rights that apply to completed transactions.

45. Severability

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be interpreted or limited only as necessary to comply with applicable law.

46. No Waiver

A delay or failure to enforce a provision of these Terms does not automatically constitute a permanent waiver of the relevant right.

Any waiver must be interpreted according to its actual scope and applicable law.

47. Entire Agreement and Related Policies

These Terms should be read together with the other policies published on miwhd.com, including:

About Us.
Contact Us.
FAQ.
Payment and Security.
Privacy Policy.
Return and Refund Policy.
Shipping Policy.
Terms of Service.
Terms of Use.

Together, these documents explain the relevant terms governing purchases and use of the website.

Where a policy conflicts with a mandatory legal requirement, the mandatory requirement will prevail.

48. Contact Information

Questions about these Terms and Conditions may be directed to:

VALORIA™
Owned and Operated by: Zhengzhou Xingshan Technology Co., Ltd.
Owner: Li Dongxiang
Primary Website: miwhd.com